Question 1

When will I receive my order?

Accepted Answer

Most product listings have an approximate turnaround time. As an overview:

Dogwood Engagement Ring Collection - 5 to 6 weeks
Dogwood Wedding Band Collection - 4 to 5 weeks
Fine Jewelry - 3 - 4 weeks 
Demi-Fine Jewelry - 3 - 4 weeks

Custom Design: 
The average turnaround time for custom rings is ~8 - 10 weeks from the initial conversation to delivery.  This timeline heavily depends on responsiveness, design feedback, render approval & stone selection.

Rush service may be available upon request, please contact us for more information.

Question 2

What metal options are available for engagement rings and wedding bands?

Accepted Answer

Engagement rings and wedding bands are made to order in your choice of metal. We work exclusively with 100% recycled metals and partner with highly respected RJS certified casting houses based in USA.

Options include (but not limited to): 
14k Yellow Gold
950 Platinum
14k Rose Gold 
14k White Gold
14kX White Gold** available upon request.
18k gold available upon request.

**  *14kX1 white gold is a new formulation that is naturally bright and does not require rhodium plating.

Question 3

Are your diamonds and gemstones ethically sourced?

Accepted Answer

100% yes.  We are dedicated to transparency and ethical sourcing, and work exclusively with a handful of carefully vetted suppliers to ensure their practices align with our values. All of our diamonds and faceted gemstones are certified conflict-free and follow strict government regulations, ethical mining practices, and adhere to the Kimberley Process. Click HERE to learn more.

Question 4

Can you reset a family stone?

Accepted Answer

Yes! We're happy to incorporate family heirloom diamonds and select gemstones into a custom design or core-collection engagement ring. Resetting fees start at $300 and may vary depending on the stone's size, shape, condition, and the complexity of the setting.

We currently accept:
Natural diamonds
Sapphires
Rubies
Emeralds (evaluated on a case-by-case basis)

To protect the quality of your finished piece & support our commitment to responsible sourcing, we only reset family heirloom stones. We do not reset newly purchased center stones obtained from other vendors.

Before moving forward, we'll carefully evaluate your stone to confirm it's suitable for resetting. Stones that are chipped, damaged, or have significant structural inclusions may not be eligible unless they can first be professionally recut or repolished.

To get started, simply email us a few high-quality photos of your stone (and any existing jewelry it's set in) and we'll be happy to review your options.

Question 5

Will I receive a physical diamond grading report?

Accepted Answer

Yes! Every certified center diamond includes its original grading report from the issuing laboratory. This independently issued report documents the diamond's quality characteristics and serves as an  record for identification, insurance and future appraisals. 
Most diamond reports are issued through: 
GIA (natural)
IGI (lab-grown) 
GCAL (lab-grown)
GIA (lab-grown) 
Please note --  lab-grown diamonds graded by GIA only come with a digital dossier.

Most certified diamonds also feature a microscopic laser inscription on the girdle - a unique report number that corresponds directly to the grading report. This inscription is invisible to the naked eye but can be viewed under magnification, allowing you to verify that your diamond matches its certificate.

Smaller accent diamonds are not individually graded or certified, as this is not standard practice within the jewelry industry.

Question 6

Can you help me figure out my partner's ring size?

Accepted Answer

Absolutely! Please reach out for more guidance.

We offer complimentary resizing on new engagement rings & wedding bands within 1 year of purchase.

Question 7

Do you repair jewelry not purchased from Dogwood?

Accepted Answer

We only offer repair services for jewelry purchased from Dogwood. This ensures we maintain the highest quality and craftsmanship standards for our pieces.

dogwood

Frequently Asked Questions