Frequently Asked Questions

Most rings are made to order within 6 - 8 weeks. Custom design timeline varies as it depends on render approval, design revisions, etc. The average turnaround time for custom rings is ~8 - 10 weeks. Rush service may be available upon request, please contact us for more information - dogwoodjewelers@gmail.com

Engagement rings and wedding bands are made to order in your choice of metal. We work exclusively with 100% recycled metals, locally casted in the tri-state area. Options include (but not limited to): • 14k Yellow Gold • 950 Platinum • 14k Rose Gold • 14k White Gold • 14kX White Gold** available upon request. • 18k gold available upon request. ** *14kX1 white gold is a new formulation that is naturally bright and does not require rhodium plating.

100% yes. We are dedicated to transparency and ethical sourcing, and work exclusively with a handful of carefully vetted suppliers to ensure their practices align with our values. All of our diamonds and faceted gemstones are certified conflict-free and follow strict government regulations, ethical mining practices, and adhere to the Kimberley Process. Click HERE (https://www.dogwoodjewelers.com/sustainable-sourcing)to learn more.

Yes, you can reset your family heirloom diamond or gemstone into one of our designs! The resetting fee starts at $300 and may vary based on the stone's size and dimensions. Please review our resetting policies: Eligibility: We accept Natural Diamonds, Sapphires, Rubies, and Emeralds (case-by-case). Other gemstones are too fragile. We only reset family heirloom stones, not newly purchased ones. Responsibilities: You must sign a Gemstone Setting Waiver outlining the risks. Ensure your stone is insured before, during, and after the process. Dogwood is not liable for any loss or damage. Interested? Submit a custom request with clear images and measurements of your stone. Let's create something beautiful together!

All center stones are accompanied by an official grading report. Almost every diamond come with a printed report (IGI, GCAL, GIA-Natural), but please note that lab-grown diamonds graded by GIA only come with a digital dossier.

Absolutely! Please reach out for more guidance. We offer complimentary resizing on new engagement rings & wedding bands within 1 year of purchase.

Your ring will arrive in a branded ring box, ready for proposal! For wedding bands, your order will arrive in a double-ring box

We only offer repair services for jewelry purchased from Dogwood. This ensures we maintain the highest quality and craftsmanship standards for our pieces.