Frequently Asked Questions

Most rings are made to order within 6 - 8 weeks. Custom design timeline varies as it depends on render approval, design revisions, etc. The average turnaround time for custom rings is ~8 - 10 weeks. Rush service may be available upon request, please contact us for more information - dogwoodjewelers@gmail.com

Engagement rings and wedding bands are made to order in your choice of metal. We work exclusively with 100% recycled metals, locally casted in the tri-state area. Options include (but not limited to): 14k Yellow Gold 950 Platinum 14k Rose Gold 14k White Gold 14kX White Gold** available upon request. 18k gold available upon request. ** *14kX1 white gold is a new formulation that is naturally bright and does not require rhodium plating.

100% yes. We are dedicated to transparency and ethical sourcing, and work exclusively with a handful of carefully vetted suppliers to ensure their practices align with our values. All of our diamonds and faceted gemstones are certified conflict-free and follow strict government regulations, ethical mining practices, and adhere to the Kimberley Process. Click HERE to learn more.

Yes, you can reset your family heirloom diamond or gemstone into one of our designs! The resetting fee starts at $300 and may vary based on the stone's size and dimensions. Please review our resetting policies: Eligibility: We accept Natural Diamonds, Sapphires, Rubies, and Emeralds (case-by-case). Other gemstones are too fragile. We only reset family heirloom stones, not newly purchased ones. Responsibilities: You must sign a Gemstone Setting Waiver outlining the risks. Ensure your stone is insured before, during, and after the process. Dogwood is not liable for any loss or damage. Interested? Submit a custom request with clear images and measurements of your stone. Let's create something beautiful together!

All center stones are accompanied by an official grading report. Almost every diamond come with a printed report (IGI, GCAL, GIA-Natural), but please note that lab-grown diamonds graded by GIA only come with a digital dossier.

Absolutely! Please reach out for more guidance. We offer complimentary resizing on new engagement rings & wedding bands within 1 year of purchase.

Your ring will arrive in a branded ring box, ready for proposal! For wedding bands, your order will arrive in a double-ring box

We only offer repair services for jewelry purchased from Dogwood. This ensures we maintain the highest quality and craftsmanship standards for our pieces.