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Shipping Details

Complimentary Shipping

  • We offer free domestic shipping on all orders $50+

  • Orders will ship via UPS Air or USPS Priority Mail

  • Fully Insured, with direct signature required on all orders $350 +

  • In-stock fine jewelry and demi-fine jewelry will ship within 3 business days

  • Made to order pieces ship within 2 - 4 weeks (Refer to individual product pages for shipping estimate)

  • Overnight shipping is available for an additional fee - send an email to dogwoodjewelers@gmail.com to inquire.

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Return & Exchange Policy

Fine Jewelry & Demi-Fine Jewelry Collection

  • Eligible for return within 14 days of delivery.

  • Items that are made-to-order (not in stock at time of purchase) will incur a 10% restocking fee.

  • If you wish to exchange your piece, we will apply the full credit towards your new purchase (of equal or greater value).

  • After 14 days all sales are final. 

  • Contact us before you ship your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping fees, and we highly recommend that you insure your package. We are not responsible for items that get lost or damaged in the mail.

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Bridal Collection: Engagement Rings & Wedding Bands

  • All made-to-order engagement rings and custom wedding bands are final sale.

  • Standard* wedding bands are eligible for return within 14 days of delivery, and will incur a 10% restocking fee.

    • (*Only applies to non-customized Square and Domed wedding bands, 2.5mm to 6mm width)

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How to Return an Order

Contact us before you ship your jewelry back to obtain a Return Shipping Code.

  • Clients are responsible for return shipping fees - we highly recommend that you insure your package.

  • We are not responsible for items that get lost, stolen or damaged during transit.

  • Make sure your package has a tracking number.

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Return Shipping Instructions:

  • Email dogwoodjewelers@gmail.com to generate your RA#

  • Pack your order securely in a sturdy box and include all original packaging / accompanying materials.

  • Insure your package and ship with a reliable shipping company (UPS, Fedex, USPS)

Shipping Address:

Dogwood

9R Wade Street

Newton, MA 02461

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